Review the existing agreement
Check notice periods, outstanding invoices, equipment ownership and final service responsibilities with the appropriate company teams. Avoid announcing a new start date until the handover obligations are understood.
Define what needs to improve
List specific concerns such as portion consistency, menu repetition, late handover or slow issue resolution. Give prospective suppliers a common brief with headcount, dietary split, building access and lunch timing. Use these requirements in the trial scorecard.
Test before committing
Arrange a tasting, then a workplace trial using the intended menu and format. Include receiving staff as well as employees in the review. Agree the trial cost, scope and evaluation criteria in writing.
Prepare the first service day
Confirm the old supplier’s final date, the new supplier’s first date, receiving contacts and a contingency plan. Communicate menu and ordering changes to employees. Record billing, count cut-offs, escalation and feedback ownership before launch.
Review the onboarding checklist and share your requirements to discuss a transition.
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